Many businesses have suffered big impact during the COVID-19 global health emergency/economic crisis, movie theaters, cafes, restaurants, and gyms are those business impacted the hardest, it’s hard to imagine that some companies profit from the situation. The COVID-19 pandemic forces many people to stay home for weeks if not months, so...
Customer service relates to the service you and your staff provide before, during and after a purchase. It's how you interact with your customers. Improving your customer service skills can lead to greater customer satisfaction and experience.
How to provide good customer experience? You need to know
know what your customers consider to...
The problems with traditional management, including budgeting
1. The Beyond Budgeting principles and companies on the journey
2. Statoil's "Ambition to Action" model:
- redefining performance
- dynamic and relative with a holistic performance evaluation
- dynamic forecasting and resource allocation and no traditional budgets
- from calendar-driven to event-driven; a...
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