How Airbnb designs for trust

How Airbnb designs for trust

Airbnb is an online marketplace that connects property owners (hosts) and travellers. Hosts list and rent out their unused spaces in their properties, and travellers search for and book accommodations.

Airbnb has grown from appealing to couch-surfing budget-conscious tourists to business travellers. It has hosts in 192 countries worldwide. In 2015, Airbnb raised $1.5 billion in funds that brought the value of the company to about $25.5 billion.

Let’s watch the video to find out how Airbnb builds a trusted marketplace for people to list, discover, and book unique accommodations around the world.

Video Source: youtube.com, Ted

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