Observe.AI
Observe.AI is a conversational analytics platform that uses artificial intelligence (AI) to analyze and improve customer interactions with call centers. It is a cloud-based software platform that allows companies to record, transcribe, and analyze customer conversations in real-time.
The platform uses advanced speech and natural language processing (NLP) technologies to analyze customer interactions with call center agents. It can identify specific words and phrases used during conversations, analyze the sentiment of both the customer and the agent, and identify areas where the agent may need additional training or coaching.
Observe.AI also offers real-time coaching tools that allow managers to provide feedback to agents during calls, helping to improve the overall customer experience. It is designed to help call centers improve their efficiency, customer satisfaction, and revenue generation by providing insights into customer behavior and feedback.
The platform uses advanced speech and natural language processing (NLP) technologies to analyze customer interactions with call center agents. It can identify specific words and phrases used during conversations, analyze the sentiment of both the customer and the agent, and identify areas where the agent may need additional training or coaching.
Observe.AI also offers real-time coaching tools that allow managers to provide feedback to agents during calls, helping to improve the overall customer experience. It is designed to help call centers improve their efficiency, customer satisfaction, and revenue generation by providing insights into customer behavior and feedback.
Listing Details
Main Functions
Speech recognition to enhance performance in real time
Typical customers
Small businesses, Mid size businesses, Large enterprises
Platform
Web
Price
Paid
Category