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The Customer Revolution in Customer Service

The Customer Revolution in Customer Service

Customer service relates to the service you and your staff provide before, during and after a purchase. It's how you interact with your customers. Improving your customer service skills can lead to greater customer satisfaction and experience.

How to provide good customer experience? You need to know

  • know what your customers consider to be good customer service
  • take the time to find out customers' expectations
  • follow up on both positive and negative feedback you receive
  • ensure that you consider customer service in all aspects of your business
  • continuously look to improve the level of customer service you deliver.

Here is a good talk about how to provide a good customer service experience.

Video source: youtube, Ted; Cover image: Pixabay

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Saturday, 20 July 2024