Customer service relates to the service you and your staff provide before, during and after a purchase. It's how you interact with your customers. Improving your customer service skills can lead to greater customer satisfaction and experience. How to provide good customer experience? You need to know know what your customers consider to...

For the first time, Microsoft Inspire and Microsoft Ready, the annual Microsoft sales, marketing, and technical fiscal kick-off, are going to be held in the same city during the same week. This co-location will create multiple opportunities for partners and field teams to connect, learn, and collaborate on solutions that will...

There are many decisions you make for your business, be it technical decisions for performance, for simplicity, or even for "coolness." And sometimes, you need to make decisions based on costs. This talk shares considerations and shows you how to accomplish the most common cloud tasks as cost-effectively as possible. If...

User experience (UX) matters. When a website has a better UX design, it enhancs user satisfaction. Better UX design improves the usability, accessibility, and pleasure provided in the interaction between the user and a product or service. The video takes you through the process to design more effective landing pages by...